Delete account and data
Delete account and data: what happens
You can delete your Tippr account directly in the app or request deletion by email. We process a verified request within 30 days. Active account data is deleted or anonymised unless a legal duty or necessary security record requires limited retention.
1. Delete directly in the app
- Open Tippr and go to Profile → Settings.
- Select “Delete account”.
- Confirm your identity and the deletion.
If deletion cannot complete because you are the only administrator of a group, transfer administration, delete the group or use the email route. We still process an identifiable request within 30 days.
2. Delete by email or without app access
Email hallo@playtippr.de from the address used for your Tippr account with the subject “Delete account”. If you no longer control that address, explain this in the request; we will need another suitable identity check. We confirm receipt and process deletion within 30 days.
3. Data removed from the active Tippr service
- Email address, sign-in assignment and profile
- Optional profile image and favourite team
- Predictions, special predictions and personal statistics
- Group memberships, comments and chat messages assigned to the account
- Push token and account-related events in our own product analytics
- In-app feedback: uploaded images, votes, reports, notifications, settings and the list of posts you follow. Your posts and comments are anonymised, that is, kept without name, account link and device data and labelled “Gelöschtes Konto” (deleted account).
If a table entry must remain for the other members of a group, its link to you is removed or the entry is anonymised.
If you voluntarily give a reason when deleting in the app, we store it without a link to your account.
4. Time limits and retention
Active data is deleted or irreversibly anonymised within 30 days. Copies can remain in encrypted backups for up to 30 days and expire with the backup cycle. Legally required billing or evidence records and narrowly limited suppression or security records may remain longer and are blocked from other use.
5. Web subscription, App Store, Google Play
A web subscription bought on playtippr.de ends immediately when you delete your account and is not charged again. If your last payment was less than 14 days ago, we refund it on request via hallo@playtippr.de.
Account deletion does not cancel a subscription with Apple or Google. It must be cancelled separately in the Apple App Store or Google Play. On iPhone or iPad use Settings, Apple Account, Subscriptions. On Android use Payments and subscriptions in Google Play. Apple and Google may retain purchase, payment, refund and receipt data under their own responsibility.
6. RevenueCat-related data
Tippr uses RevenueCat to manage subscription status. The RevenueCat customer is automatically deleted before the Tippr account is deleted. If RevenueCat deletion fails, the Tippr account remains in place. A web subscription ends immediately; a subscription with Apple or Google is not cancelled and must be cancelled separately.
7. Questions and privacy
Email questions to hallo@playtippr.de. The Privacy policy explains recipients and your data protection rights.
Last updated: 14 October 2026